Hear the World Crystal Clear

1. Introduction

Welcome to Better Hear UK. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our website.

2. Use of Website

Our website is for informational and e-commerce purposes related to hearing aids and accessories. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

3. Product Information

We strive to provide accurate product descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud and credit avoidance departments.

5. Shipping and Delivery

We offer fast UK delivery (2 days). Shipping times may vary based on location and availability. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, postal services, or circumstances beyond our control.

6. Returns and Refunds

We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided the product is in original condition with all accessories included. Please refer to our Return Policy for detailed information.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Better Hear UK or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Better Hear UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or products.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to Terms

We reserve the right to modify, alter, or otherwise update these Terms & Conditions at any time. Such changes shall be effective immediately upon posting on this website. Your continued use of the website after any such changes constitutes acceptance of the new Terms & Conditions.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at [email protected] or call +44 796 417 6488.

Last Updated: January 2025

1. Introduction

At Better Hear UK, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the site, express interest in obtaining information about us or our products, when you participate in activities on the site, or otherwise when you contact us. This information may include:

• Name and contact information (email address, phone number, shipping and billing address)
• Payment information (processed securely through our payment providers)
• Account credentials
• Communication preferences
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send you order confirmations, updates, and marketing communications
• Respond to your comments, questions, and customer service requests
• Improve our website, products, and services
• Detect and prevent fraud, unauthorized transactions, and illegal activities
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers)
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• With Your Consent: We may share information with your explicit consent

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, understand website traffic patterns, and remember your preferences. You can disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +44 796 417 6488
Address: 62 Cheriton Rd, WEST TOFTS, PH1 5WE, United Kingdom

Data Controller: Better Hear UK
Last Updated: January 2025

Company Information

Brand Name: Better Hear UK
Website: betterhearuk.com

Registered Address

62 Cheriton Rd
WEST TOFTS, PH1 5WE, United Kingdom

Contact Details

Phone: +44 796 417 6488
Email: [email protected]
Contact Person: Nathan Bishop

Company Details (EU Representative)

Company Name: NORD DDB Copenhagen ApS
Address: Møntergade 1, 2.
DK-1116 København K, Denmark

CVR (VAT) Number: 24256944
Phone: +45 33 46 30 00

Company Registration

Better Hear UK is a registered trading name. All business operations are conducted in accordance with applicable UK and EU regulations.

Director

Nathan Bishop

Content Responsibility

The content on this website is created and maintained by Better Hear UK. While we strive to ensure all information is accurate and up-to-date, we cannot accept liability for any errors, omissions, or the results obtained from the use of this information.

EU Representative for Data Protection

For EU customers and visitors, our designated representative in the European Union is:
NORD DDB Copenhagen ApS, Møntergade 1, 2., DK-1116 København K, Denmark
CVR: 24256944

Complaints

If you have any complaints regarding our products or services, please contact us first at [email protected]. For EU consumers, you may also have the right to lodge a complaint with your local consumer protection authority.

Last Updated: January 2025

30-Day Risk-Free Trial

We want you to be completely satisfied with your Minura hearing aids. That's why we offer a 30-day risk-free trial. If for any reason you are not happy with your purchase, you may return it within 30 days of delivery for a full refund.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The product must be returned within 30 days of the delivery date
• The product must be in its original condition with all packaging intact
• All accessories, including the charging case, cables, ear domes, and user manual, must be included
• The product must not show signs of damage, wear, or use
• The hygiene seal on the ear domes must not be broken (if applicable)

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or worn
• Products with broken hygiene seals
• Products that have been customized or modified
• Products not purchased directly from us
• Sale or clearance items (unless defective)

Return Process

To initiate a return, please follow these steps:

1. Contact us at [email protected] or call +44 796 417 6488 within 30 days of receiving your order
2. Provide your order number and the reason for return
3. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Pack the product securely in its original packaging with all accessories
5. Include the RMA number clearly on the return package
6. Ship the package using a trackable shipping method
7. Retain your tracking number until the return is processed

Return Shipping

Unless the return is due to a defective product or our error, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service as we cannot be responsible for lost or undelivered returns.

Refunds

Once we receive and inspect your return, we will process your refund. Refunds will be credited to your original payment method within 5-7 business days after we receive the returned product. You will receive an email confirmation once your refund has been processed.

Defective Products

If you receive a defective product, please contact us immediately. We will provide a prepaid return shipping label and process a full refund or replacement at no additional cost to you. Defective products must be reported within 7 days of delivery.

Exchange Policy

If you wish to exchange your product for a different model or size, please contact us. We will guide you through the exchange process. Any price differences will be adjusted accordingly.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and provide a full refund. If the order has already shipped, you will need to follow the standard return process upon delivery.

Contact Us

If you have any questions about our Return Policy, please contact us at:
Email: [email protected]
Phone: +44 796 417 6488

Last Updated: January 2025

Our Mission

At Better Hear UK, we believe that everyone deserves to experience the joy of clear hearing. Our mission is to provide high-quality, affordable hearing solutions that improve quality of life for those experiencing hearing challenges.

Who We Are

Better Hear UK is a trusted provider of advanced hearing aids, dedicated to helping individuals rediscover the sounds of life. We partner with leading manufacturers to bring you the best in hearing technology, all at competitive prices without compromising on quality.

Our Commitment

We are committed to:

• Providing exceptional products backed by advanced technology
• Offering outstanding customer support and guidance
• Making hearing solutions accessible and affordable
• Ensuring complete customer satisfaction with our 30-day trial
• Maintaining the highest standards of privacy and data protection

Why Choose Us

With Better Hear UK, you get more than just a hearing aid – you get a partner in your journey to better hearing. Our team is dedicated to supporting you every step of the way, from selection to ongoing care.

Contact Us

Have questions? We're here to help.
Email: [email protected]
Phone: +44 796 417 6488
Address: 62 Cheriton Rd, WEST TOFTS, PH1 5WE, United Kingdom

Last Updated: January 2025

Ordering & Payment

How do I place an order?

Simply browse our products, select the hearing aid that best suits your needs, and click "Shop Now." You will be redirected to our trusted partner site to complete your purchase securely.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Payment is processed securely through our partner's encrypted payment system.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] or +44 796 417 6488.

Shipping & Delivery

How long does delivery take?

We offer fast UK delivery within 2 business days. Delivery times may vary based on your location and product availability.

Do you ship internationally?

Currently, we only ship within the United Kingdom. For international orders, please contact us to discuss available options.

Is shipping free?

Yes, we offer free shipping on all orders within the UK.

Returns & Refunds

What is your return policy?

We offer a 30-day risk-free trial. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our Return Policy for detailed information.

How do I return a product?

Contact us to obtain a Return Merchandise Authorization (RMA) number. Pack the product securely with all accessories and ship it back using a trackable method.

Product Information

Are Minura hearing aids suitable for me?

Minura hearing aids are OTC (Over-The-Counter) devices designed for adults with mild to moderate hearing loss. They are not suitable for severe hearing loss or medical ear conditions. If unsure, please consult a hearing professional.

Do I need a hearing test?

No, Minura hearing aids are designed for self-fitting and do not require a hearing test or prescription. However, if you have specific hearing concerns, we recommend consulting a healthcare professional.

How long do the batteries last?

The rechargeable batteries provide 16+ hours of continuous use on a single charge. The charging case holds additional power for 105+ hours of backup charging.

Contact Us

Still have questions? We're here to help.
Email: [email protected]
Phone: +44 796 417 6488

Last Updated: January 2025

Delivery Options

Standard UK Delivery

Time: 2 business days
Cost: FREE on all orders
Coverage: Mainland UK

Express Delivery

Time: Next business day (orders before 2 PM)
Cost: £4.99
Coverage: Mainland UK

Shipping Process

1. Order Confirmation: You will receive an email confirmation immediately after placing your order.
2. Processing: Orders are typically processed within 1-2 business hours.
3. Dispatch Notification: You will receive a tracking number once your order ships.
4. Delivery: Track your package using the provided tracking link.

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and link. You can also track your order by contacting us with your order number.

Delivery Areas

We currently ship to:

• England
• Scotland
• Wales
• Northern Ireland

Postcodes We Cannot Ship To

Unfortunately, we cannot ship to BFPO addresses, the Isle of Man, or the Channel Islands at this time.

Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact us immediately at [email protected] or +44 796 417 6488. We will work with the carrier to resolve the issue promptly.

Customs & Duties

For UK orders, there are no additional customs duties or taxes. All prices shown include applicable VAT.

Last Updated: January 2025

Important Health Information

Please read this disclaimer carefully before using Minura hearing aids. This information is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Product Classification

Minura hearing aids are Over-The-Counter (OTC) hearing devices designed for adults with mild to moderate hearing loss. They are classified as consumer electronics and are not medical devices.

Intended Use

These hearing aids are intended to amplify sound for individuals experiencing difficulty hearing in quiet or moderately noisy environments. They are suitable for:

• Mild to moderate hearing loss
• Age-related hearing changes
• Hearing difficulties in everyday situations

Not Suitable For

Minura hearing aids should NOT be used by individuals with:

• Severe or profound hearing loss
• Sudden hearing loss or sudden changes in hearing
• Ear pain, discharge, or bleeding
• Dizziness or vertigo
• Tinnitus (ringing in ears) as a primary concern
• Hearing loss in only one ear
• Active ear infections or ear canal blockages

Medical Consultation Required

Please consult a qualified healthcare professional (ENT specialist or audiologist) before using hearing aids if you experience:

• Sudden or rapid hearing loss
• Ear pain or discomfort
• Dizziness or balance problems
• Fluid or pus draining from the ear
• Hearing loss accompanied by headaches
• Any sudden changes in your hearing

Age Restrictions

Minura hearing aids are NOT intended for use by individuals under 18 years of age. Children and teenagers with hearing concerns should be evaluated by a pediatric audiologist.

Usage Warnings

• Do not use hearing aids while swimming or bathing
• Remove hearing aids before undergoing MRI or CT scans
• Keep hearing aids away from extreme heat or cold
• Do not insert hearing aids deeper into the ear canal than comfortable
• Discontinue use and consult a doctor if you experience pain or irritation

Results May Vary

Individual results may vary based on the nature and degree of hearing loss, ear canal shape, and personal adaptation to hearing aids. Some adjustment period is normal when first using hearing aids.

Limitation of Liability

Better Hear UK and its partners are not responsible for any medical conditions, injuries, or health issues that may result from the use or misuse of our products. By purchasing and using our products, you acknowledge and accept this disclaimer.

Emergency Use

Hearing aids are not life-saving devices and should not be relied upon in emergency situations. Always have alternative means of communication available.

Contact for Questions

If you have questions about whether hearing aids are appropriate for your situation, please consult a healthcare professional or contact us for guidance.
Email: [email protected]
Phone: +44 796 417 6488

Last Updated: January 2025